Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

Your browser is out of date, please upgrade to a newer version of Internet Explorer to properly enjoy our website.
Online Bill Pay will be unavailable to you, due to circumstances beyond our control, until you upgrade your browser.
We apologize for the inconvenience.

Enhanced Customer Services at Providence Water’s New Central Operating Facility

Providence, RI:  Providence Water has formally opened its Central Operating Facility (COF) at 125 Dupont Drive in Providence. Hours of operation are Monday through Friday from 8:30 a.m. to 4:30 p.m.  The water emergency line is available 24 hours a day, 7 days a week by calling 401-­‐521-­‐6300 and choosing option 1.  

The COF provides one stop shopping for customers where they can pay bills, apply for new services, and get permitting for hydrant meters and real estate closings. Located in the heart of Providence Water’s retail distribution system, the COF provides easy access for customers, provides for uncongested parking and also includes a lab to test customers’ water samples. 

“We are pleased to announce the opening of the COF,” said Providence Water General Manager Ricky Caruolo. “For our customers this will not only provide easier access, but also allow our crews to quickly respond to water quality issues such as main breaks or leaks.  In addition, the COF houses Providence Water’s Emergency Operation Center to maintain water quality and safety during major storms and to coordinate with State and City officials.” 

The COF houses services that had previously been located in a crowded old trolley barn in Providence and in a group of retrofitted trailers in Cranston.  

“With this centralized location, Providence Water will be able to more efficiently provide affordable, high quality water to customers throughout the state,” said Mayor Jorge Elorza. “This move is part of our efforts to provide residents with the highest quality city services possible.”

“Thanks to the collaborative efforts of federal, state, and municipal leaders, Providence Water has consolidated operations in a location that ensures we’re serving our customers as efficiently as possible,” said Providence Water Board Chairman Xaykham Khamsyvoravong.

The COF incorporates several green sustainable initiatives including: 2,000 solar panels, 3 fully electric vehicles, LED lighting and motion detectors. To protect the abutting Mashapaug Pond, Providence Water is installing special landscaping that includes rain gardens and a sand filter to mitigate storm water run-­‐off. 

About Providence Water: 

Providence Water serves 600,000 Rhode Islanders in several metropolitan and suburban communities. Providence Water operates the largest water utility in Rhode Island and gets water from a series of surface water reservoirs located in the central portion of the Rhode Island. Providence Water is committed to continuing its long tradition of providing exceptional quality drinking water at an affordable price, investing in the sustainability of our distribution system and protecting our water from the source to the tap.