Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

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Winter is Here! Be Prepared.

Frigid temperatures outside can trigger more water main breaks than normal, due primarily to the expansion and contraction of moisture in the soil surrounding the water mains that bring you your water. This shifting of soil can cause water pipes in the ground to often crack, leak or burst, as well as the inconvenience of water service interruption to some customers.

If you spot a leak in your street, call Providence Water to report the problem at (401) 521-6300.

Be assured that when breaks occur, Providence Water crews will work around the clock to restore water service to our customers. 

Tips to Prevent Pipe Freezes in Your Home’s Interior

Extremely cold temperatures outside can be a big headache for your homes interior water pipes, especially in normally colder cellars.

To prevent frozen water pipes in your home and big repair bills, try these 3 suggestions:

  • Keep your basement warm – at least 50 degrees, if possible.
  • If that is impractical, pipe insulation is inexpensive and very effective against frozen water pipes.  Insulation is available at most hardware stores and costs pennies.
  • Keep a tiny trickle of water running in the basement sink.  Flowing water the size of a pencil is less prone to freezing.

Monitor the Water Pipes Into and Around Your Cellar

If you discover that you don’t have a water flow from your faucet, and there is no noticeable damage to any pipes, you can defrost the freeze by warming the pipes with a heating device such as a portable hair dryer.

If you notice your pipes have frozen and caused the pipes to swell, crack, or split, shut the water off from the area where the water is delivered into your home.  

Don’t wait for a thaw.  Call a plumber immediately to prevent serious leaks and water damage before the weather warms.