Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

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Contact Us


Customer ServiceTo speak to a representative regarding questions
on your water bill, questions regarding title requests
for an upcoming closing, or to make a payment

(401) 521-5070

To Pay by Phone

(866) 889-2683

Emergency Line (24x7)

(401) 521-6300  Opt. 1

Water Main Improvements HotlineGeneral construction questions in your area

(401) 521-6303 (8:30am-4:00pm)
(401) 952-6535 (After Hours)

Water Quality Hotline Discolored water and water pressure issues

(401) 521-6300 Opt. 4


Main BuildingAdministration, Customer Service, Purchasing, Finance, and Engineering

125 Dupont Drive
Providence, RI 02907

Purification Plant Philip J. Holton Water Purification Works

61 N. Road (Route 116)
Hope RI, 02831


Day Regular Hours Summer Hours (July & August)
Sunday Closed Closed
Monday 8:30am - 4:30pm 8:30am - 4:00pm
Tuesday 8:30am - 4:30pm 8:30am - 4:00pm
Wednesday 8:30am - 4:30pm 8:30am - 4:00pm
Thursday 8:30am - 4:30pm 8:30am - 4:00pm
Friday 8:30am - 4:30pm 8:30am - 4:00pm
Saturday Closed Closed

Holiday Hours

Date Holiday Hours
01/01/2019 Tuesday  New Year's Day Closed
01/21/2019 Monday Martin Luther King Jr Day Closed
02/18/2019 Monday Presidents' Day Closed
05/27/2019 Monday Memorial Day Closed
07/04/2019 Thursday Independence Day Closed
08/12/2019 Monday Victory Day Closed
09/02/2019 Monday Labor Day Closed
10/14/2019 Monday Columbus Day Closed
11/11/2019 Monday Veteran's Day (Observed) Closed
11/28/2019 Thursday Thanksgiving Day Closed
11/29/2019 Friday  Day After Thanksgiving  Closed
12/24/2019 Tuesday Christmas Eve 8:30am - 12:00pm 
12/25/2019 Wednesday Christmas Day  Closed 
12/31/2019 Tuesday  New Year's Eve  8:30am - 12:00pm