Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

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Providence Water Relocating to Dupont Drive in Providence

Providence Water business offices will be moving to a new location conveniently situated in the heart of our retail distribution system.

We will be closing our business offices located at 552 Academy Avenue in Providence and 430 Scituate Avenue in Cranston and will be open for business at our new location beginning Tuesday, October 10, 2017.

This change in location allows for quicker response times, convenient access to major highways, and greater parking availability when visiting our facility. 

Our new Central Operations Facility will house our Administration, Customer Service, Engineering, Finance, Information Technology, Support Services, Transmission & Distribution and Water Quality Divisions, as well as a Satellite Laboratory.

The Central Operations Facility is located at the following address:

125 Dupont Drive 
Providence, RI  02907-3105

Our hours of operation will continue to be Monday through Friday from 8:30 a.m. to 4:30 p.m.  Our water emergency line is available 24 hours a day, 7 days a week by calling 401-521-6300 and choosing option 1.

Providence Water is committed to continuing our long tradition of providing exceptional quality drinking water at an affordable price, investing in the sustainability of our distribution system and protecting our water from the source to the tap.  Please contact us with any questions you may have concerning the new location or our services. 

We look forward to serving you at our new location!