Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

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Frequently Asked Questions - Online Payment - Help Topics

If you are unable to find the information you need in your online payment history or open invoices, please call Providence Water's Customer Service at (401) 521-5070.

If you are registered, you can login via your Providence Water website and view the bill there, or you can call Providence Water’s office and ask them to resend the email.

Please be aware that interest and fees will not be waived if this website is inoperable for any reason or if data entry errors occur. If the website is inoperable, payments can be made by mail, by phone in some locations or at Providence Water’s Office. 

Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their homes or workspace.

Providence Water’s customer service at (401) 521-5070 can answer most questions, but if the website is down or inoperable, please call Invoice Cloud customer service at (781) 848-3733.