Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

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Frequently Asked Questions - Online Payment - Making Payments

You can may issue an electronic check from your bank account (checking or savings), pay by credit card, debit card, or pay by phone. Please be advised that online and phone payment services are provided as fee-based services.

 

Online Payment - Fees

    Invoice Cloud Fee
Residential ACH/e-check transactions $0.40
  Credit card transactions (up to $300) $3.95
Commercial ACH/e-check transactions $0.40
  Credit card transactions (up to $700) $13.95

 

Phone Payments - Fees

    Invoice Cloud Fee Phone Service Fee
Residential ACH/e-check transactions $0.40 $0.50
  Credit card transactions (up to $300) $3.95 $0.50
Commercial ACH/e-check transactions $0.40 $0.50
  Credit card transactions (up to $700) $13.95 $0.50

 

Yes, your bill can be paid in any of the following ways:
  • Email notification based payment – click the “View Invoice or Pay Now” button in your email
  • Web based online payment – login to online bill pay via Providence Water website
  • Paper check – sent by whatever means you choose, including US Postal Service (note:  many paper checks today are converted into electronic transactions once they are received by Providence Water).

A non-refundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment. 

 

Online Payment - Fees

    Invoice Cloud Fee
Residential ACH/e-check transactions $0.40
  Credit card transactions (up to $300) $3.95
Commercial ACH/e-check transactions $0.40
  Credit card transactions (up to $700) $13.95

 

Phone Payments - Fees

    Invoice Cloud Fee Phone Service Fee
Residential ACH/e-check transactions $0.40 $0.50
  Credit card transactions (up to $300) $3.95 $0.50
Commercial ACH/e-check transactions $0.40 $0.50
  Credit card transactions (up to $700) $13.95 $0.50

 

No, to complete the online payment process, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from any of the following services: yahoo.com, hotmail.com, or gmail.com.

  1. There are no signup costs or subscription fees. The non-refundable service fee when using an ACH transfer (electronic check) from your checking or savings account is $0.40 per transaction.
  2. The non-refundable service fee when using credit cards is a percentage-based or flat rate fee that varies depending on the card type and the bill you are paying. The service fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing. 
  3. There are fees imposed by Providence Water/Invoice Cloud for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

 

Online Payment - Fees

    Invoice Cloud Fee
Residential ACH/e-check transactions $0.40
  Credit card transactions (up to $300) $3.95
Commercial ACH/e-check transactions $0.40
  Credit card transactions (up to $700) $13.95

 

Phone Payments - Fees

    Invoice Cloud Fee Phone Service Fee
Residential ACH/e-check transactions $0.40 $0.50
  Credit card transactions (up to $300) $3.95 $0.50
Commercial ACH/e-check transactions $0.40 $0.50
  Credit card transactions (up to $700) $13.95 $0.50

 

No, we are only permitted to accept credit card payments online via Invoice Cloud.

The information you enter on the payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment. 

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to call Providence Water in order to pay again.

Yes, if Providence Water accepts partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction. 

Credit card transactions typically take 48 hours to settle.  An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

The information you enter on the payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment. 

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to call Providence Water in order to pay again.

Yes, if Providence Water accepts partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction. 

No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise you may pay your bill twice.

If you are registered, the only information you need to have available to complete a payment transaction is your email address and password. If you make a One Time Payment, then you will also need your bank account or credit card information and your account number. 

You can make payment or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least few days before the due date to allow for processing time.

Yes, you can. There is a service fee when using credit cards which varies based upon the type of card, type of bill and payment amount. The exact service fee amount will be displayed during the payment process prior to submitting the payment. 

Yes, although technically your debit card will be processed like a credit card and you will not be asked to enter a pin number. The service fee is the same as credit cards and varies based upon the type of card, type of bill and payment amount. The exact service fee amount will be displayed during the payment process prior to submitting the payment. 
 

Yes, simply login to your account and select “View paid or closed invoices”. If you are a registered customer, you will receive an email notification.

Yes, you will have 24/7 access to your account for invoice review and payment, payment history and customer service requests.

24 months is the standard retention period.

Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

Simply log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to call Providence Water and have them change it for you.

A partial payment occurs when only part of an invoice is paid and may apply if Providence Water has elected to allow partial payments. Please contact Providence Water’s office for more information.

If you feel that this fee has been assessed in error or you would like more information about late fee charges, please contact Providence Water’s office.