Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

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Frequently Asked Questions - Online Payment - Paperless Statement

What is Auto-Pay?
If you elect to opt in to Auto-Pay, it means that your bills will be paid automatically 24 days after the statement bill date using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.  There is a service fee of $0.40 per transaction to use the Auto-Pay service through InvoiceCloud.
 
Can I cancel Auto-Pay?
Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay.
 
 
What are scheduled payments?

Scheduled payments are scheduled individually by you for each bill on your specified date.

Can I schedule payments?

Yes. You can set up a future payment at any time prior to the bill due date.

What is the difference between Auto-Pay and a scheduled payment?
Auto-Pay is an automated process which pays your balance in full each billing cycle at 2am on the due date; scheduled payments are manually entered by you for the date you choose for each bill you choose. 
 
I signed up for Auto Pay but do not see any information under “My scheduled payments.”
The Auto Pay date will not appear under scheduled payments. Auto Pay will be debited from the customer’s account on the due date.   
Can I change a scheduled payment?

Yes, as long as it is changed before the date it was scheduled to be paid.

What if I already have auto-pay or a scheduled payment set up with my bank?

You will need to contact your bank and cancel your automated or scheduled payment before the payment is due (typically payments are made a couple days in advance of the due date, so don’t wait until the last minute).

When I sign up to “Go Paperless,” will I still receive a paper bill in the mail?

No, you will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered, a second email address may added if you wish to send notifications to an additional or back up email address.

Can I start receiving paper bills again?

Yes, simply go into your profile and under Paperless Options, select “No, I don’t want to go paperless.” Be sure to update/save the change.

I received an email stating “Thank you for going paperless,” but I DID NOT sign up for paperless!
The paperless box is generally defaulted to enroll you in paperless billing because it helps the environment.
Option 1: Customer must click on “Complete paperless process” link within email to complete enrollment.  If they do not, the paperless option will not be active and will drop off system within a few days.  
Option 2: Customer can log into account and cancel paperless registration. 
Choose >My Profile>paperless option>cancel paperless registration