Important Notice: Reinstatement of Interest and Late Fees 

Effective January 2022, Providence Water will be reinstating late fees and interest/penalty charges on past due balances.  To avoid being assessed late fee and interest/penalty charges, payment in full must be made to your account.  If you are unable to meet your payment obligations in full, we suggest contacting Customer Service at 401-521-5070.

Residential Customers: If you are behind on your rent or utility bills, you may qualify for assistance.  Included below are links and phone numbers to helpful resources including Rhode Island Housing and the Low-Income Household Water Assistance Program.

RentReliefRI - is a program which offers rental and utility assistance to eligible renters.  Please visit: or call 1-855-608-8756.

Low Income Household Water Assistance ProgramLow Income Household Water Assistance Program(LIHWAP)- The Administration for Children and Families ( or call 1-202-401-9351. 


Providence Water Alerts Customers in Providence of Upcoming Water Main Rehabilitation Work

Providence Water is alerting customers in several Providence neighborhoods of upcoming water main construction projects scheduled to begin this spring. Read More >>


Important COVID-19
(Coronavirus) Information

Providence Water is following the progress of the Coronavirus very closely. Providence Water is taking all steps necessary to keep our customers and employees safe. To learn more please go to


Remember, the following options are always available for most water account needs:

📞  (866) 889-2683 for our free automated payment service
🌐 Visit

We're here to help

We are committed to providing support to our customers in the face of disaster. If you or a family member have been affected by COVID-19 and are unable to pay your bill on time, please contact our customer service department at (401) 521-5070.

For more information on the Coronavirus (COVID-19), you can head to: