(Providence, RI – December 11, 2017) – Providence Water is reminding customers to be cautious and ask for proper identification when anyone presents themselves as a Providence Water contractor or employee, especially when seeking access to a residence.    

Be advised that:

  • Providence Water makes appointments to visit a home or business to take meter readings or make meter repairs, or for new service installations.  Unless special arrangements have been made with a customer, all appointments take place between 8:00am and 4:00pm.
  • Providence Water employees and contractors must have an official Providence Water ID badge on their person when requesting entry to your property.
  • All Providence Water field employees drive officially-marked vehicles when making customer calls.
  • Residents must be home for a Providence Water representative to gain access to a home or business.
  • Providence Water employees and contractors would never ask customers to leave their doors unlocked for any reason.

If there is any doubt as to the authenticity of a person representing him/herself as a Providence Water employee, customers should call (401) 521-6300 to verify if your visitor is there on official Providence Water business.

About Providence Water:

Providence Water is Rhode Island’s largest water utility, and is owned and operated by the City of Providence.   Providence Water provides drinking water to 600,000 Rhode Islanders in more than a dozen communities through wholesale distribution.  The utility has more than 70,000 direct retail customers in Providence, North Providence, Cranston, Johnston and East Smithfield.