Customer Service

To speak or contact a representative regarding questions on your water bill, questions regarding title requests for an upcoming closing, or to make a payment

(401) 521-5070

To Pay by Phone

(866) 889-2683

Emergency Line (24x7)

(401) 521-6300  Opt. 1

Water Main Improvements Hotline

General construction questions in your area

(401) 521-6303 (8:30am-4:00pm)
(401) 952-6535 (Emergency- After Hours for Bypass)

Water Quality Hotline

Discolored water and water pressure issues

(401) 521-6300 Opt. 4


Main Building

Administration, Customer Service, Purchasing, Finance, and Engineering

125 Dupont Drive
Providence, RI 02907


Purification Plant

Philip J. Holton Water Purification Works

61 N. Road (Route 116)
Hope RI, 02831



Day Regular Hours Summer Hours (July & August)
Sunday Closed Closed
Monday 8:30am - 4:30pm 8:30am - 4:00pm
Tuesday 8:30am - 4:30pm 8:30am - 4:00pm
Wednesday 8:30am - 4:30pm 8:30am - 4:00pm
Thursday 8:30am - 4:30pm 8:30am - 4:00pm
Friday 8:30am - 4:30pm 8:30am - 4:00pm
Saturday Closed Closed

Holiday Hours

Date Day Holiday Hours
01/01/2022 Saturday  New Year's Day Closed
01/17/2022 Monday Martin Luther King Jr Day Closed
02/21/2022 Monday Presidents' Day Closed
05/30/2022 Monday Memorial Day Closed
06/20/2022 Monday  Juneteenth (Observed) Closed
07/04/2022 Monday Independence Day Closed
08/08/2022 Monday Victory Day Closed
09/05/2022 Monday Labor Day Closed
10/10/2022 Monday Columbus Day Closed
11/08/2022 Tuesday Election Day  Closed
11/11/2022 Friday  Veterans Day Closed
11/24/2022 Thursday Thanksgiving Day  Closed
11/25/2022 Friday Day After Thanksgiving  Closed
12/26/2022 Monday  Christmas Day (Observed)  Closed