Customer Service

To speak or contact a representative regarding questions on your water bill, questions regarding title requests for an upcoming closing, or to make a payment

(401) 521-5070

To Pay by Phone

(866) 889-2683

Emergency Line (24x7)

(401) 521-6300  Opt. 1

Water Main Improvements Hotline

General construction questions in your area

(401) 521-6303 (8:30am-4:00pm)
(401) 952-6535 (Emergency- After Hours for Bypass)

Water Quality Hotline

Lead Service Line Program

Discolored water and water pressure issues

(401) 521-6303 


Main Building

Administration, Customer Service, Purchasing, Finance, and Engineering

125 Dupont Drive
Providence, RI 02907


Purification Plant

Philip J. Holton Water Purification Works

61 N. Road (Route 116)
Hope RI, 02831



Day Regular Hours Summer Hours (July & August)
Sunday Closed Closed
Monday 8:30am - 4:30pm 8:30am - 4:00pm
Tuesday 8:30am - 4:30pm 8:30am - 4:00pm
Wednesday 8:30am - 4:30pm 8:30am - 4:00pm
Thursday 8:30am - 4:30pm 8:30am - 4:00pm
Friday 8:30am - 4:30pm 8:30am - 4:00pm
Saturday Closed Closed

Holiday Hours

Date Day Holiday Hours
01/02/2023 Monday  New Year's Day Observed Closed
01/16/2023 Monday Martin Luther King Jr Day Closed
02/20/2023 Monday Presidents' Day Closed
05/29/2023 Monday Memorial Day Closed
06/19/2023 Monday  Juneteenth  Closed
07/04/2023 Tuesday Independence Day Closed
08/14/2023 Monday Victory Day Closed
09/04/2023 Monday Labor Day Closed
10/09/2023 Monday Columbus Day Closed
11/10/2023 Friday  Veterans Day Observed Closed
11/23/2023 Thursday Thanksgiving Day  Closed
11/24/2023 Friday Day After Thanksgiving  Closed
12/25/2023 Monday  Christmas Day   Closed