About Us Overview

Providence Water, although a department of the City of Providence, is regulated by state and federal agencies in addition to city policies and procedures. The quality of our treated drinking water is regulated by the US Environmental Protection Agency and the Rhode Island Department of Health. Our revenue and rate structure is regulated by the Rhode Island Public Utilities Commission.

A seven member Providence Water Supply Board of Directors determines organization policy. It is the mission of this Board to ensure that water customers receive a safe and reliable water supply for drinking and fire protection. This group is comprised of dedicated private citizens and public officials and is committed to fair and equitable service to all customers and property owners in our service area. Four board members are appointed by the Mayor of Providence, two are appointed by the Providence City Council President and one (ex-officio) is the City of Providence Director of Finance.

Mission Statement

It is the mission of Providence Water to provide reliable, high-quality, safe, clean drinking water for our customers at a reasonable cost, supported by excellent customer service, within the context of a positive, fair, efficient, effective and healthy workplace environment.